Customer Service

Order Cancellation

A customer is able to cancel the order within one hour after the order is placed. If you want to cancel an order after one hour please contact us at


Missing Pieces 

If you have missing piece please click here and fill out the missing piece request form. We will mail you the missing piece(s) free of charge.

For inquiries regarding Harry Potter Hogwarts Castle puzzle instruction, please download the digital version from here

Diagon Alley and Hogwarts Express puzzle instruction digital version here 

Frozen Instruction digital version here